No internet access, Solve your Internet connection problems
Before accusing your Internet service provider of your problem , first try to establish a diagnosis.Do not neglect any track!Follow our nine diagnosis points.
1.Restart the box.
A simple restart of the box can sometimes be enough to put everything in order. Most current models have an On / Off button. Be sure to wait at least ten seconds before turning the box on again. Requires reboot that lasts two minutes or more.If you have an older box, disconnect the power supply from the electrical outlet and the modem, and repeat process up to five times with old Freebox.
2. disable your antivirus or your firewall.
one of the causes of this problem is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components, then restart and check for Internet access. Look for a similar Web “link scanner” or “web shield” component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.
3.Enlist the help of Windows.
The operating system provides an option to repair a network connection in three clicks. Go to Control Panel, select Network and Internet, and then follow the prompts. Sometimes this manipulation restores the connection, but this is rare.
4.Check the Ethernet cable
You are able to connect to Wi-Fi, but not Ethernet? Look no further than the cable that connects your box to your PC. The cable may be disconnected or damaged. Unless it is the connection to your PLC kit.This damage may have been caused by a playful cat or cable jammed against furniture. Whatever the reason, check all physical connections between your PC and the box.Disconnect and reconnect your boxes within your CPL. Wait a half hour and everything should return to normal. If it still does not work, try previous method with other cables (one for console, PC children ...).
5. Do not forgot your network card.
Remember the NIC If the cable is not the problem, the network card in your computer may have faltered.To test this hypothesis, connect another device (your neighbor's netbook, etc.) to your box.If the secondary device succesfully connects to the Net, the problem is necessarily your machine.You can also check the proper functioning of the network card by going to the Start menu.Click Control Panel, then System and Security. In the window that appears, click Device Manager under System.If the network card icon does not appear or you see a yellow triangular sign, it means that the network card is no longer recognized by Windows. Reinstall drivers is necessary. If reinstalling does nothing, you will have to buy another card.
6.does your PC see the box?
enlarge Go to the Network Browser. If the network icon does not appear on the desktop of your PC, right-click on the desktop, click Personalize, then in the window that appears, select Change desktop icons, then select Network under the The title Desktop Icons. You can then double-click the Network icon on your desktop.A window opens, displaying your icons and ordis box connected to it.Your box does not appear? The lack of connection may be related to a failure of your router or your ISP's network. These dips are common, so wait a bit before sounding the alarm.
7.Choose your DNS server
Internet light of your box is green, but you can not open a website.This is probably due to DNS (domain name system) of your ISP. Do not give up, the solution is very simple. Once you enter the site name in the browser bar, it is automatically converted by the computer IP address using the DNS server from your ISP. Which may experience failures. But you can use other DNS servers such as those offered by OpenDNS or GoogleDNS. These services allow faster access to sites while providing protection such as antiphishing and antivirus. Choose in the Windows Start menu, Control Panel. Click Network and Internet, then Network and Sharing Center, then Local Area Connection.In the window that appears, click Properties.Properties window LAN connection opens, select Internet Protocol Version 7 (TCP/IPv4), click Properties again.Enter the location of the preferred DNS server and alternate DNS server numbers indicated by the selected service or to Open DNS: 188.8.131.52 then 184.108.40.206. Finally confirm with OK.
8.Refresh the DNS resolver cache
Drain and refresh the DNS cache may be sufficient to find a connection to certain websites. On Windows 7, type cmd in the search box on the Start menu to get the Command Prompt window. Type ipconfig / flushdns. Confirm with Enter. Windows will confirm that the DNS resolver cache has been emptied.
9.Beware settings Freebox V5
A user of the Freebox V5 from moving into a new apartment had to dig a little brains to realize that the Freebox V5 did not keep the settings. Result: one device could connect at once. i hope that those no internet connection solutions helps you to fix this probleme.